Get in Touch With Us

Got a question about our fast payout poker site rankings, spotted something that needs updating, or want to flag an issue with one of the operators we cover? This page explains how to reach us and what happens once your message lands in our inbox.

Ways to Reach Our Team

Email is the most reliable way to get in touch. Write to us at [email protected] and a real member of our editorial team will read it. We do not rely on automated ticketing systems to give the impression of a response — you will hear back from an actual person.

Our aim is to reply within two working days. During busier periods, particularly after we update our cash-out speed and withdrawal method comparisons, it may take a little longer. Including a clear subject line — for example, "withdrawal speed query" or "bonus terms correction" — helps us route your message to the right person faster.

What You Can Contact Us About

• Questions about our comparisons — If anything about how we rank sites on payout speed, deposit methods, or rakeback is unclear, ask us directly.
• Corrections and outdated information — Bonus terms, deposit limits, and cash-out times at poker sites change. If you notice something on our site that no longer matches what an operator publishes, let us know and we will look into it.
• Content suggestions — If there is a payment method, state-regulated market, or comparison angle you would like us to cover in more depth, we are glad to hear it.
• Advertising and partnership enquiries — If you represent a licensed poker operator or a related business and want to discuss working with us, please introduce yourself and explain what you have in mind. We are upfront that some of the links on this site are commercial and may earn us a referral fee — this never determines how a site is ranked.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you toward support resources, including the National Council on Problem Gambling helpline at 1-800-GAMBLER, and we take these messages seriously.

How We Handle Your Message

Every email is reviewed individually. If your enquiry relates to a specific listed site — say, a dispute over a withdrawal, a bonus that did not clear as expected, or a KYC verification delay — please include as much detail as you can: the operator's name, roughly when the issue occurred, and what you were told by their support team. This helps us understand whether it reflects a wider pattern worth noting in our reviews.

We are a comparison and review site, not the operator itself. We cannot access your account, process a withdrawal, or resolve a billing dispute on a poker site's behalf. For those issues, your first step should always be the operator's own customer support team, since they hold your account details and transaction history. If you have already done this and remain unsatisfied, tell us — it is exactly the kind of feedback that informs how we assess cash-out reliability across the sites we cover, including names like Coinpoker, Bovada, and Ignition.

A Note on Accuracy and Independence

Our rankings are based on publicly available information about licensing, payment processing, traffic, and promotional terms, reviewed and updated as things change. Reader feedback plays a real part in keeping that accurate. If something we published affected a decision you made — good or bad — we want to know about it.

This site is intended for readers of legal gambling age in their state; most regulated US states set this at 21, though a small number allow 18. Nothing on this site or in our correspondence should be read as encouragement to gamble beyond what someone can comfortably afford to lose, or as a promise of any particular outcome. If gambling stops feeling like entertainment, the National Problem Gambling Helpline (1-800-GAMBLER) is available for confidential support.

For readers researching options outside the US-regulated market, our guide to trusted casinos outside GamStop restrictions covers a related but separate topic and is not a substitute for checking your own state's licensing rules.

Thank you for taking the time to read this far. Whether it is a quick question or detailed feedback on a specific poker site, we look forward to hearing from you.